FAQ & Troubleshooting

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What is PotPlayer used for?
PotPlayer is a free multimedia player designed to handle a wide variety of audio and video formats. It also supports output to devices such as TVs, DVDs, and High-Definition TVs (HDTVs). With its advanced technology, PotPlayer ensures smooth, seamless video playback, provides snapshot previews, and allows users to bookmark specific video segments.

Can PotPlayer play 4K?
Yes, PotPlayer can play 4K videos. To optimize playback, open PotPlayer and go to File > Playback Settings (or press Ctrl + P). Then, set the video output format to 4K UHD (3840 x 2160) YUV420 10bpp and click OK to save your settings.

Does PotPlayer work with Windows 11?
Yes, PotPlayer is compatible with Windows 11. The program offers both 32-bit and 64-bit versions, but since Windows 11 is 64-bit only, the 64-bit version of PotPlayer is the most suitable for installation on Windows 11.

Who is the developer of PotPlayer?
PotPlayer is a multimedia software player developed by Kakao, a South Korean internet company (formerly known as Daum Communications), designed for the Microsoft Windows operating system.

How can I improve video quality in PotPlayer?

  1. Open PotPlayer.
  2. Press F5 to access the Settings menu.
  3. Go to the Video section, then click on the “Video Renderer” field and select Integrated Direct3D 11 Video Renderer.
  4. Enable D3D11 GPU Super Resolution at the bottom.
  5. Click OK and restart PotPlayer to apply the changes.

Does PotPlayer work with Windows 10?
Yes, PotPlayer is fully compatible with Windows 10. Developed by Kakao, it is a versatile multimedia player that supports a wide range of media formats. It ensures high performance with low resource consumption by utilizing advanced technologies like DXVA, CUDA, and QuickSync.

Troubleshooting Tips

Subtitle Sync Issues

Subtitles appear too early or too late.

  1. Using Keyboard Shortcuts:
    • While playing a video, press Shift + , to delay subtitles or Shift + . to advance them.
    • Make small adjustments and observe the sync.
    • Repeat until the subtitles match the audio.
  2. Manual Adjustment via Menu:
    • Pause the video and right-click anywhere on the screen.
    • Navigate to Subtitle > Sync Subtitle.
    • Use the timing options to shift subtitles forward or backward.
  3. Saving Adjustments:
    • Once subtitles are synced, go to Subtitle Settings and click Save Subtitle Settings to retain the adjustments for future playback.

Use a subtitle editing tool if adjustments are significant, as this will create a new subtitle file with correct timings.


Playback Errors for Specific File Types

Some videos won’t play or display incorrectly.

  1. Verify Codec Installation:
    • Open PotPlayer and go to Preferences > Filter Control > Video Decoder.
    • Ensure the necessary codecs for your file type are installed or enabled.
  2. Using Built-In Codec Manager:
    • Navigate to Preferences > Built-in Codec Settings.
    • Enable automatic updates to keep your codecs up to date.
    • Restart PotPlayer after updating codecs to apply changes.
  3. Check File Integrity:
    • If playback issues persist, test the file on another media player.
    • If the file fails to play elsewhere, it may be corrupted. Consider re-downloading or repairing the file.

Always use PotPlayer’s built-in codec pack for optimal performance. Download it here.


    3. Audio Desync Issues

    Video and audio are not synchronized.

    1. Quick Fix with Shortcuts:
      • Use Alt + , to delay audio or Alt + . to advance audio.
      • Adjust incrementally until the audio matches the video.
    2. Permanent Sync with a Video Editor:
      • Use software like VLC or a dedicated video editor to permanently correct audio syncing.
      • Save the corrected video for future playback.

    Check your file’s framerate and audio sample rate before playback to prevent syncing issues.


    4. Restoring Default Settings

    PotPlayer crashes or settings are corrupted.

    1. Reset All Settings:
      • Open PotPlayer and navigate to Preferences.
      • Select Reset All Settings to restore the default configuration.
    2. Reinstall PotPlayer:
      • Download the latest version of PotPlayer from the official website.
      • Uninstall the current version and reinstall the updated software.
    3. Backup and Restore Settings:
      • Before resetting, back up your custom settings via Preferences > Export Settings.
      • After reinstalling, restore your settings using the Import Settings option.

    Note any third-party plugins or extensions you’ve added to reinstall them after restoring.


      5. Codec-Related Issues

      Files play without sound or display errors.

      1. Update Codecs:
        • Navigate to Preferences > Filter Control > Built-in Codec Settings.
        • Enable automatic codec updates and click “Apply.”
      2. Install External Codecs:
        • If the file requires a specialized codec, download it from a trusted source.
        • Ensure it’s compatible with PotPlayer and your operating system.

      Keep PotPlayer updated to ensure support for the latest codecs and formats.